Wireless CCTV is getting popular nowadays for its remote monitoring and maintenance benefits, but there will be a risk that your CCTV will stop recording for an unsure reason. It is important to troubleshoot your wireless CCTV since you need it to secure your premise. It helps to give you peace of mind.
If you have already upgraded your CCTV to a wireless CCTV system, you will want to know more about troubleshooting your wireless CCTV. Wireless CCTV is much easier to configure compared to when it was first introduced.
It can be tricky, frustrating, and time-consuming when you need to troubleshoot your wireless CCTV. Here are some tips to help you troubleshoot your wireless CCTV and save your time and costs.
How To Troubleshoot Your Wireless CCTV?
1. Know Your Login Details
This is the most important step before you start to troubleshoot your wireless CCTV. You need to remember your login details when your service provider helps you install your CCTV. Such as usernames, passwords, email addresses, etc., that you give to the service provider to set up your CCTV.
If you don’t have all these details and reboot your wireless CCTV, you will be having a problem login in and adding unnecessary stress to your day.
2. Verify Your Power Source
This may be a simple step when you want to troubleshoot your wireless CCTV, but it is important. Most wireless CCTV is powered through Power Over Ethernet (PoE). It sends the power to the same cable that the network connection uses. If so, you will need to verify the PoE source has power to send to the wireless CCTV.
If you are using a plug for the CCTV, you will need to ensure that it is plugged in correctly and that the CCTV is receiving the appropriate wattage. Some CCTV will require higher wattage. If the wireless CCTV is operated with a battery, make sure the battery has enough power for the camera.
Most CCTV has LED lights to indicate the power status. These lights may show if your camera is connected to the network and is working well. Each CCTV has a different function. It is recommended to refer to the manual for the power indicator.
3. Check If Your CCTV Is Working From Inside Or Outside The Network
Another step to troubleshoot your wireless CCTV is to ensure that there is no conflict in the IP address. Many wireless CCTV problems are related to the internet connection or the change of the internet router. Such as subscribing to a new internet service, changing a router, or software updates.
If your CCTV can connect within your network, the issue is usually connected to the external connectivity. Here are some things you will want to check:
- If you have changed your internet provider, your IP address may have changed.
- If your router has been replaced, you will need to configure your firewall or port configuration setting on the new router.
- Is your wireless CCTV connected to the internet? Configuration changes on the CCTV system may cause problems, such as a new IP address or an incorrect IP gateway.
4. Examine The Condition Of Your Cables
Another step to troubleshoot your wireless CCTV is to check the cable. Cabling problems are one of the common causes of connection issues. It can also cause your IR LEDs to malfunction during the night.
When checking for cabling problems, you’ll want to look for tangled or kinked cables, frayed wires, and loose connections. Ensure that your wires are properly connected to the ports. Change another cable to try in case the current cable is having issues.
5. Reboot the system
When it comes to troubleshooting information technology, rebooting the device is the golden rule which every IT expert will know. It usually is effective, especially for a non-functional CCTV.
Rebooting the CCTV allows you to release the cache and recalibrate its setting. It helps the connection of the CCTV to revise themselves. When rebooting your wireless CCTV, remember to wait about 15 seconds before turning it back on.
Each wireless CCTV has a different method to reboot. It is recommended to refer to your manual for the instruction to reboot. So the next time you need to troubleshoot your wireless CCTV, remember to do this step.
6. Inspect If There Are Any IP Address Conflicts
When you troubleshoot your wireless CCTV, it is important to note that each wireless CCTV has its unique IP address to function correctly. If there is another device using the same IP address, it will cause a conflict and a malfunctioning wireless CCTV. Ensure that the IP address does not conflict with another device during installations.
You can locate your CCTV IP address by checking the network page. The page will display the information that you need for your IP address. Type “arp-a” into the control screen to check for IP conflicts. Change the CCTV IP address or assign a new one if there is any conflict.
7. Keep Your Software Up To Date
The CCTV may face specific issues after it has been released, or there will be new technologies coming on. Most CCTV manufacturers will release software and firmware updates to solve the common problems or add certain new features.
When you want to troubleshoot your wireless CCTV, it is recommended that you check the manufacturer’s website to see if there are any new software and firmware releases. If so, update to the latest version. Ensure that you download the correct firmware and software for your wireless CCTV system.
8. Seek Help From Professional
If you have to troubleshoot your wireless CCTV and still facing a problem, you will want to contact the manufacturer or service provider. Most manufacturers and service providers offer customer support, so reach out to them if you need help.
Most service providers will be able to provide you with assistance and service support. Contact the service provider you brought your CCTV system from or contact the manufacturer where You can find their contact through the website or manual.
Here are some of the exclusive tips that you will want to note when you want to troubleshoot your wireless CCTV on your own. If you really can’t solve the problem of your wireless CCTV, be sure to seek professional help.
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