The hotel industry has a sky rocking amount of welcoming by this generation. Nowadays people are booking a hotel room for many reasons like gathering, birthday party, or just to chill in a hotel room for a night.
Apart from that, tourists consider the hotel as their second home. To attract many customers hotel management offers various services which includes car rental services, catering services, doctor on call, dry cleaning, guided tours, ironing service, massages, room service (24-hour), and so much more.
It’s safe to say that people that are booking hotel rooms are more frequent than ever. But is Hotel a safe environment?
Hotel room burglary, parking lot break-in are the common type of problems faced by hotel management. Hotel management normally has CCTV cameras installed, security guards hired, and alarm systems installed. But criminals somehow manage to trick all of em to get what they want.
So today we will learn how to outsmart the criminal; tips to improve hotel security.
1. Placement of CCTV camera
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CCTV Camera can be considered as our best friend when it comes to security. According to Dr. P. Sundramoorthy criminologist, Universiti Sains Malaysia (USM) says that installing CCTV Cameras should be mandatory.
“The installation of CCTVs should be made a requirement for licensing of all commercial accommodation. Whether budget, homestay, or high-end resorts, including those in remote areas, CCTVs should be mandatory for all,” he told the New Straits Times newspaper.
But installing at the right place is important as well. At the entrance, exit gate, lobby, car park, and the hallway is commonplace. Places that forgotten are like, emergency exit, lift, staircase, storeroom, and also authorize place like gym, spa.
These are the place there won’t be many people working around. Which makes it easy for the theft to take place and be sure to cover all the blind spots of the place.
2. Uniform for the Employee
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A hotel is a huge building and outnumbers of people enter and exit the building. Setting a corresponding look of uniform will make it easy to identify the difference between an employee and a customer.
Name tag also should be given to the employee so if the customers face any issues with the employee it will be much easier to make a report. Not only that this also makes obvious for the stuff for the lookout for suspicious activity.
3. Monitor CCTV Camera
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Installing CCTV cameras at the right place is useless if there isn’t anyone monitoring it. Hire some security guards to monitor the CCTV surveillance camera.
If the security guard notices any suspicious activity they will take action by going there or for a more serious situation calling the higher authority.
But if you think hiring a security guard just to monitor is not worth it then you should try the latest technology of AI Video Management System. In a room filled with more than 100 screens with just 3-4 security guards to monitor it is a tiring job and human error might occur.
AI Video Management System is 24 hours of surveillance, zero false alarm, and has the ability to prevent crime before happening. A human might make errors but machines don’t.
4. Engage with Customer
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The primary reason for all the security systems is to create an environment for the customer to feel safe and secure. Make sure the staff of the hotel are friendly enough so that the customer won’t hesitate to seek help.
You also should encourage the customer to report any kind of suspicious activity to the staff like create a specific number to call to do a report or place an emergency button at the car park to alert the security team of the hotel.
When a customer makes a security report be sure to take it an action like make a report to a higher authority. This makes the customer feel valued.
5. Car Park Security
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The car park is a high-risk location because it’s an easy target for criminals for theft. Installing CCTV cameras are just can be considered as a level one of security. There are a couple of things that need to be kept in mind to tight up the security for the car park.
- Hire security guards to patrol the car park. With a licensed security guard the task of securing the place will be much easy.
- Light up the car park, don’t leave any place dark. Starting from the entrance, pathway, and at the exit install a quality lighting system this will also make the security feel safe while going on patrol.
- Install a barrier system at the entrance and exit.
- Create a special space for the employee of the hotel.
- Install a tracking system to identify the available parking and display at the entrance of the parking.
- The car parking area should be closed off or gated.
As you can the above video how easily can a car be stolen from a parking lot? So make sure to follow all the steps above to prevent that from happening. Prevention is always better than cure.
6. Access Control
Image from Nepad Security Management
Install access control system at lift, room, car park, and authorized places. In this way, you can monitor the customer’s activity and the restricted area like the laundry room, storeroom, and the cafeteria will be the only access to the staff.
Controlling movement helps to be precaution before anything bad could take place.
7. Train the Staff
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Apart from the security, the staff that works at the cafeteria, receptionist, room service, bellboy, doorman, and other parts of the hotel needs security training. Create a security training course that the staff should undergo in order to work in the hotel.
Weekly go through the basic security training method. The aim is to defend themselves from any kind of threat that may occur at the hotel.
8. Latest Security Model
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When selecting the security system for the hotel always choose the latest model. It has the latest technology that will do all work for us which means one less thing to worry about. The latest model in security has the best quality and it is highly reliable.
The security system for a hotel might seem to be a simple task but in reality, it’s not. There a lot of things that need to think twice about before deciding for the best. A secure hotel is the best hotel.
Getting ready for installing a security system? Contact us today for more information.
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Over the years, we have embarked to be the best provider of security and surveillance systems for many homeowners and retailers here in Malaysia. All businesses, regardless of size, warrant our full attention and service. We know our clients definitely need to pay extra attention to such intricate security details at their workplace.
We are one of the leading home security providers in Johor Bahru, Malaysia empowers us to have the experience and true understanding of how security, particularly remote surveillance and access control security, is of uttermost value to any business.